Complaints Procedure
We want to make you smile
Combe Road Dental Team is regulated by the General Dental Council
The Council requires us to:
- Put patients’ interests first
- Communicate effectively with patients
- Obtain parents’ valid consent
- Maintain and protect patients’ information
- Have a clear and effective complaints procedure
- Work with colleagues in a way that is in patients’ best interests
- Maintain , develop and work within our professional knowledge and skills
- Raise concerns if patients are at risk
- Make sure our personal behaviour maintains patients’ confidence in the dental profession
This practice operates a complaints process which aims to resolve any issues or concerns
These should be addressed to: Prcatice Manager
Tel. No: 01275 817781
E-Mail: manager@portishead-dental.com
We aim to acknowledge any such concern within two working days and to respond in full within ten working days. If we cannot fulfil these timescales, we will let you know promptly. In the unlikely event that the practice is unable to deal with any complaint to your satisfaction, you should contact:
For private patients:
Dental Complaints Service Tel: 08456 120 540
e-mail: info@dentalcomplaints.org.uk
For NHS patients:
NHS England Tel: 0300 311 2233
e-mail: England.contactus@nhs.uk
Opening Hours
- Monday: 8:30 am - 7:00 pm
- Tuesday: 8:30 am - 7:00 pm
- Wednesday: 8:30 am - 7:00 pm
- Thursday: 8:30 am - 5:00 pm
- Friday: 8:30 am - 5:00 pm
- Saturday: Closed
- Sunday: Closed
Please note we are closed for lunch between 1:00 pm – 2:00 pm Monday-Friday.
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